Privacy policy Hermie Online BV -

Version 0.5

This page was last modified on 30/04/2024

This ‘Privacy Policy’ governs the processing of your personal data by
Hermie Online BV
Industrielaan 5, 9900 Eeklo
Belgium: BE 0667 957 242
France: FR55893277541
Germany: DE338629107
Netherlands: NL825825532B01

Please read this Privacy Policy carefully. It contains essential information on how your personal data are processed and which cookies are used. By sharing your personal data on our Website, by contacting us by e-mail/phone or by submitting a question/complaint, you declare that you have read this Privacy Policy.

Article 1 - What personal data do we process?

1.1. Hermie Online BV processes your Personal Data as part of its activities. This includes:
− Category 1, on the basis of cookies: your IP address and details about your visit to our Website;
− Category 2, when registering or via one of the forms on our Website: your surname and first name, possibly the name of your company and VAT number, address details, your e-mail and any other details you submit to us in the free input field;
− Category 3, when you call or e-mail us: your e-mail address and/or telephone number, as well as the data you disclose yourself;
− Category 4, when subscribing to our newsletter: your e-mail address;
− Categorie 5, bij het plaatsen van een bestelling: je naam en voornaam, eventueel de naam van je bedrijf en BTW-nummer, adresgegevens en je e-mail.

1.2. Hermie Online BV may collect your Personal Data in different ways:
 a. Through your registration and use of the Website;
 b. Our Website uses cookies and similar techniques to collect some Personal Data. For more information on the use of cookies, see article 7. Below you can read how we process your data, where we store them (or have them stored), which security techniques we use and to whom the data can be viewed.

Article 2 - What do we use your personal data for?

2.1. General purposes: Hermie Online BV will only use your Personal Data for:
- Category 1: Looking after and improving our Website and including Personal Data in anonymous statistics, with the legal basis being your explicit, prior consent on your first visit to our Website;

- Category 2 and 3: Answering questions and information requests, with the legal basis being the performance of a service you have requested;

- Category 2, 3 and 4: Direct marketing, newsletters, actions and promotions by Hermie Online BV itself, with the legal basis being our legitimate interest with regard to existing clients or your explicit, prior permission if you are not yet a client of Hermie Online BV. You can indicate at any time that you no longer wish to receive our newsletters via the opt-out option in our newsletters or by contacting us directly by e-mail or telephone;

- Category 5: The delivery and invoicing of products or services ordered by you, with the legal basis being the performance of an agreement you have requested and for which the processing of your Personal Data is necessary or because the law requires it or because Hermie Online BV has a legitimate interest to do so.

Article 3 - How we share your data with third parties

If we ever cease or transfer our activities to someone else, for example because we go bankrupt or sell our activities, this may mean that your Personal Data will be transferred to third parties who will take over all or part of our activities. In that case, Hermie Online BV will always inform you in advance to the extent possible, but you understand that this is not technically or commercially feasible in all circumstances.

In rare cases, we may be required to disclose Personal Data on the basis of a court order or to comply with other mandatory laws or regulations. We will try to inform you in advance to the best of our ability, unless we cannot do so for legal reasons.

We sometimes share your data with third parties whose services we use as part of your ordering process and order. Your data may be transferred to and processed by software and cloud providers, financial partners, logistics partners or any other third party that is party to or plays a role in your order. The current list can be obtained upon simple request by email. We ensure appropriate security measures with regard to your personal data in each transfer to third parties, including by entering into processor agreements where necessary.

We always try to make maximum use of European suppliers and try to keep your data within Europe whenever possible. If we do need to use non-European third parties, we will ensure that your data is as safe outside Europe as it is here in Europe. Where necessary, we conclude Standard Contractual Clauses with these partners and provide additional safeguards.

At the bottom of our privacy policy you will find a list of the different companies we may share your personal data with.

Article 4 - How long do we keep your Personal Data?

We bewaren je Persoonsgegevens zolang dit noodzakelijk is in functie van de doeleinden van elke verwerking.
- “Facturatiegegevens: je facturatiegegevens moeten we om wettelijke redenen minstens 10 jaar vanaf het kalenderjaar volgend op de laatste factuurdatum bewaren:”
- “Nieuwsbrieven: we vesturen nieuwsbrieven tot je jouw toestemming intrekt of bezwaar maakt tegen het ontvangen van onze nieuwsbrieven (als bestaande klant)

Article 5 - Your rights

You have the right to obtain knowledge of your personal data and of our use of that personal data at any time, free of charge, or to request a copy of it. You also have the right to request the rectification or (in some cases) deletion of your data. You may also ask to restrict the processing of your Personal Data in a number of cases listed in the GDPR. You have the right to oppose the processing of your Personal Data if you have serious and legitimate reasons to do so that override our need to process your data or to withdraw a previously given consent. You also have the right to oppose the use of personal data for direct marketing purposes at any time, even without having to provide a reason. You have the right to request your Personal Data in digital and readable form and/or to have it transferred to another service provider of your choice.

You can exercise your rights by e-mail to, by post to Industrielaan 5, 9900 Eeklo (Belgium) or via the contact form on our website.

Finally, you have the right to lodge a complaint with the Belgian Data Protection Authority if it appears that we have not taken appropriate action on a request based on one of the above rights within 30 days:
GBA/APD Printing Press Street 35 1000 Brussels
Tel : +32 (0)2 274 48 00

If necessary, you can also go to the civil court to claim damages.

Article 6 - How do we secure your Personal Data?

Wij hebben de gepaste veiligheidsmaatregelen genomen op technisch en organisatorisch vlak om de veiligheid van je Persoonsgegevens te garanderen. In geen geval kan Hermie Online BV aansprakelijk worden geacht voor enige directe of indirecte schade die voortvloeit uit een foutief of onrechtmatig gebruik door een derde van de Persoonsgegevens.

Article 7 - Cookies

Our Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimise our Website. Without your prior consent, we only place the purely functional cookies necessary for our Website to work correctly. For all other cookies, we ask your permission first. The cookie list below gives you an overview of the cookies our Website uses.

Cookie list

A cookie is a small text file containing data that a website (when a user visits it) wants to store on your device in order to remember information about you, such as your language preference or login information. These cookies are set by us and are called ‘internal cookies’. In addition, we use ‘external cookies’, which are cookies from a different domain than where you are located. We use cookies and other tracking technologies for the following purposes:

Essential cookies 

These cookies are necessary for our Website to work and cannot be disabled for that reason. You can set your browser to block these cookies or to warn you about them, but some parts of our Website will then not work.

CookiesubgroupCookiesUsed cookiesLifespan
ContentSquare_cs_cDirect13 months
hermie.comsession- , OptanonAlertBoxClosed , csrf[*] , sw-cache-hash , OptanonConsent , session-*Direct6 days, 364 days, session, session, 364 days, session

Performance or analytical cookies

These cookies allow us to count visitors and their origins so that we can analyse and improve the performance of our Website. They help us understand which pages are most and least popular and how visitors move through the entire site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know who visited which pages of our Website when. As a result, we cannot optimise our website and our offerings for the benefit of our customers.

CookiesubgroupCookiesUsed cookiesLifespan
Atlassian Jira Servicedeskajs_anonymous_idDirect12 months
SnapChat_scidDirect12 months
Google Adsense_gcl_auDirect13 months
Hotjar_hjKB , _hjMinimizedPolls , _hjSessionUser_* , _hjIncludedInPageviewSample , _hjIncludedInSessionSampleDirect12 months, 12 months, 12 months, 1 day, 1 day
hermie.com_hjSession_1236328 , _hjAbsoluteSessionInProgress , _gclxxxx , _hjFirstSeen , _gid , _uetvid , _clsk , _ga , _hjDonePolls , _hjSessionUser_1236328DirectA few seconds, A few seconds, 179 Days, A few seconds, 179 Days, A few seconds, 729 Days, 364 Days, 364 Days

Functional cookies

These cookies enable the website to offer additional features and personal settings. They may be set by us or by third-party service providers we have placed on our pages. If you do not allow these cookies, these or some of these services may not work correctly.

CookiesubgroupCookiesUsed cookiesLifespan
CookieProapt.uidDirect12 months
Hotjar_hjDonePollsDirect12 months
Google Analytics_ga , _gidDirect14 months, 1 day

Targeting cookies

These cookies may be set by us or by third-party partners and advertisers on our Website. These cookies make it possible to compile a profile of your interests and show you relevant ads on other websites. If you do not allow these cookies, you will see fewer ads targeted to you.

CookiesubgroupCookiesUsed cookiesLifespan
CookieProdrift_aidDirect24 months
Hotjar_cs_idDirect13 months
Bing Ads_uetvidDirect13 months
Tracedock_tdid , _tdbuDirect6 months, 6 months
Microsoft Clarity_clckDirect12 months
hermie.comcriteo_write_test , cto_tld_test , _fbp , _gat_UA-nnnnnnn-nn , _uetsidDirectFew seconds, Few seconds, 179 Days, Few seconds, Few seconds, SRM_BIndirect6 days, 389 days
krxd.net_kuid_Indirect179 days
casalemedia.comCMPRO, CMPS, CMIDIndirect89 days, 89 days, 364 days
media.netvisitor-id, data-c, data-c-tsIndirect364 days, 29 days, 29 days
tremorhub.comtvid, tv_UICRIndirect365 days, 29 days
criteo.comuid, optoutIndirect389 days, 365 days
exchange.mediavine.comcriteoIndirect13 days
omnitagjs.comayl_visitorIndirect29 days
doubleclick.nettest_cookie, IDEIndirectFew seconds , 389 days
dpm.demdex.netdpmIndirect179 days
bing.comMUIDIndirect389 days
demdex.netdemdexIndirect179 days
adnxs.comanj, uuid2Indirect89 days, 89 days
postrelease.comopt_outIndirect364 days

Do you notice other cookies being placed via our Website? That is, of course, not our intention. So please let us know quickly so that we can make the necessary adjustments.

We give you as much information as possible about cookies placed by third parties, but sometimes we do not have this information. If you still want to know more, in that case you can refer to the privacy statements of these parties on their respective websites. Please note that we do not exercise any influence on the content of those statements, nor on the content of the cookies of these third parties.

On your first visit to our Website, you will be asked to accept our cookies. You can subsequently manage your choices at any time.

If you have any further questions or comments about the processing of your Personal Data, please contact us by e-mail to, by post to Industrielaan 5, 9900 Eeklo (Belgium) or via the contact form on our website.

More information on cookies can also be found at:

Meer informatie over online behavioural advertising en online privacy vind je hier:

Overview of companies we may share your personal data with

Webshop software

E-mail and mailing lists

Payment processors
Molie B.V.


Shipping & logistics

Invoicing & accounting
Exact Belgium

External sales channels

General operation
Becosoft bvba