Privacy policy Hermie Online BV - www.hermie.com
Version 0.4
This page was last modified on 28/08/2023
Our details:
E-mail address: info@hermie.com
Telephone number: +32 (0)9 396 59 00
VAT identification number: BE 0667 957 242; NL825825532B01; FR55893277541; DE338629107
Bank account number(s): KBC: BE34 7390 1430 6790 - KREDBEBB ; ING: BE19 3630 0961 9612 - BRUBEBB
About our privacy policy
Hermie Online BV cares about your privacy. We therefore only process data which we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy is applicable to the use of the website and the services of Hermie Online BV as derived from it. The effective date for the validity of these conditions is 11/03/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.
If you have any questions regarding our Privacy Policy, please contact our Privacy Officer, whose contact details can be found at the end of our Privacy Policy.
Read more about the GDPR guidelines
About data processing
Webshop software
Becosoft bvba
Our shop is developed with software from Becosoft bvba. Personal data that you make available to us for our services are shared with this party. Becosoft bvba has access to your data to provide us (technical) support, they will never use your information for any other purpose. Becosoft bvba is, on the basis of the agreement we have concluded with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Becosoft bvba uses cookies to collect technical information regarding your use of the software, no personal data are collected and / or stored. Becosoft bvba reserves the right to share collected data within its own group to further improve services.
E-mail and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data are stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of services and as part of this process to share information with third parties.
Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our e-mail traffic as confidential.
Payment processors
Mollie B.V.
For handling (part of) the payments in our webshop, we use the platform of Mollie BV. Mollie BV processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie BV has taken appropriate technical and organizational measures to protect your personal data. Mollie BV reserves the right to use your data to further improve its services and in this context, to share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Mollie BV shares personal data and information regarding your financial position with credit rating agencies. All the above safeguards for the protection of your personal data are also applicable to those parts of Mollie BV's services for which it engages third parties. Mollie BV will not retain your data any longer than is permitted by law.
Klarna
In order to offer you Klarna's payment methods, we may transfer your personal data in the form of contact and order details to Klarna at checkout so that Klarna can assess your eligibility for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy. You can review Klarna's privacy policy here. Do you have any questions about Klarna? Then you can contact their customer service department here. Read the terms & conditions here.
Reviews
WebwinkelKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL for carrying out the deliveries. It is therefore necessary for us to share your name, address and place of residence with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
Transforce
When you place an order with us, it is our job to deliver your package to you. We use the services of Transforce for the delivery of large packages. It is therefore necessary that we share your name, address and city details with Transforce. Transforce only uses this information for the execution of the contract. In case Transforce uses subcontractors, Transforce will also provide your information to these parties.
GLS
When you place an order with us, it is our job to deliver your package to you. We use the services of GLS to execute the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS will only use this data for the execution of the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.
DHL
When you place an order with us, it is our job to deliver your package to you. We use the services of DHL to execute the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL will only use this data for the execution of the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Invoicing and bookkeeping
Exact Belgium
For our administration and bookkeeping we use the services of Exact Belgium. We share your name, address and details regarding your order. These details are used for the administration of sales invoices. For our administration and bookkeeping we use the services of Exact Belgium. We share your name, address and details regarding your order. These details are used for the administration of sales invoices. Your personal data are transmitted and stored in a protected manner. Exact Belgium is bound to secrecy and will treat your data confidentially. Exact Belgium will not use your personal data for purposes other than those described above.
External sales channels
Bol.com
We sell (a part of) our articles through the platform of Bol.com. If you place an order through this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data from loss and unauthorised use.
Amazon
We sell (some of) our products via the amazon.com platform. If you place an order through this platform, amazon.com shares your order and personal data with us. We use this information to process your order. We will treat your information confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Blokker
We sell (some of) our products via the Blokker platform. If you place an order through this platform, Blokker shares your order and personal data with us. We use this information to process your order. We will treat your information confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Fonq
We sell (some of) our products via the Fonq platform. If you place an order through this platform, Fonq shares your order and personal data with us. We use this information to process your order. We will treat your information confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Kaufland
We sell (some of) our products via the Kaufland platform. If you place an order through this platform, Kaufland shares your order and personal data with us. We use this information to process your order. We will treat your information confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Cdiscount
We sell (some of) our products via the Cdiscount platform. If you place an order through this platform, Cdiscount shares your order and personal data with us. We use this information to process your order. We will treat your information confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you give. We will not use your details for targeted marketing purposes. We do send a maximum of once a week an e-mail with garden tips. This mail is mainly intended as advice with user information about certain products, informative articles and experiences and to a lesser extent weekly promotions. If you want to unsubscribe, you can do so very easily by clicking the "unsubscribe" link at the bottom of each garden tips mailing.
If you share data with us and we use this data to contact you at a later date other than at your request, we will ask you for your explicit consent. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in fiscal and criminal investigations
When the occasion arises, Hermie Online bv can be obliged by law to share your data in connection with fiscal or criminal investigations by the authorities. In such a case we are forced to share your data, but we will resist within the possibilities of the law.
Storage periods
We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Please find below an explanation of your rights and how you can exercise them.
To prevent misuse, we will generally only send copies and transcriptions of your data to your existing e-mail address. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable data format that we use in our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an improper manner.
Right of inspection
You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.
Right of rectification
You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Hermie Online bv. If you object, we will immediately stop the processing of your personal data pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data which we process (or have processed) and we will stop processing the data permanently.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies 🍪
What are cookies?
Cookies are small data packages that are downloaded to your device by the website you are visiting at that time. The next time you visit this website, cookies will ensure that your device is immediately recognised. By using cookies, this website can temporarily store information about visits and visitors. Different types of cookies may be used per visit.What can cookies be used for?
Cookies can be used to personalise your visit to a website, for example by:
- display relevant navigation settings
- remember visitor preferences
- enhance the overall user experience and limit the number of advertisements displayed
What does Hermie use cookies for?
- easier use of the website (e.g. because certain information does not have to be repeated, e.g. for access control)
- examine the way in which the site is used, and in no case examine what information an individual user views or prints. The aim is to collect statistical information that will allow us to optimise the website.
Which cookies does Hermie use?
Third party cookies
Essential cookies
| Cookies used | Host | Cookie Name | Description | Expiry Duration |
|---|---|---|---|---|
| First Party | hermie.com | session- | Identifies the current session, the user and their shopping cart. | 6 days |
| First Party | hermie.com | OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 1 year |
| First Party | hermie.com | csrf[*] | To check that the value in the cookie matches the value in the request | 1 session |
| First Party | hermie.com | timezone | To determine the time zone | 1 session |
| First Party | hermie.com | _hjIncludedInSession | To tell us if you are included in a data sample | 30 minuten |
| First Party | hermie.com | sw-cache-hash | To replace the Shopware currency cookie and keep active rules/currency | 1 session |
| First Party | hermie.com | sw-states | "This cookie describes the current session in simple tags like cart-filled and logged-in. When the client tags fit the response sw-invalidation-states header, the cache will be skipped. An example of usage for this feature is to save the cache for logged-in customers only." | 1 session |
Performance cookies
| Cookies used | Host | Cookie Name | Description | Expiry Duration |
|---|---|---|---|---|
| First Party | hermie.com | _uetvid | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | 389 days |
| First Party | hermie.com | _hjAbsoluteSessionInProgress | This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 1 session |
| First Party | hermie.com | _ga | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | 729 days |
| First Party | hermie.com | _hjFirstSeen | Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time. | 1 session |
| First Party | hermie.com | _gid | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid | 1 day |
| First Party | hermie.com | _hjSession_1236328 | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. | 1 session |
| First Party | hermie.com | _hjSessionUser_1236328 | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 1 year |
| First Party | hermie.com | _gclxxxx | Google conversion tracking cookie | 89 days |
| First Party | hermie.com | _ga_xxxxxxxxxx | used to collect Google Analytics data | 14 months |
Targeting cookies
| Cookies used | Host | Cookie Name | Description | Expiry Duration |
|---|---|---|---|---|
| First Party | hermie.com | _uetsid | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. | 1 day |
| First Party | hermie.com | _gat_UA-nnnnnnn-nn | Google Analytics Cookies | 1 session |
| First Party | hermie.com | _tdid | Cookie van Tracedock bevat een unieke ID voor jouw client die zal worden gebruikt om anonieme gegevens door te sturen in het geval dat je een browser hebt met trackingpreventie of een adblocker hebt geïnstalleerd | 6 months |
| Third Party | bing.com | MUID | This domain is owned by Microsoft - it is the site for the search engine Bing. | 389 days |
Right of withdrawal
You can find more information on the right of withdrawal here
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page.
If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
Contact details
Hermie Online BV
Industrielaan 5
9900 Eeklo
Belgium
📞 +32/(0)9 396 59 00
Contact person for privacy matters
Steven Van den Bossche